Service Analyst

Description: Job Title: Service Analyst Rate: 460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines a future where every person in the UK can effortlessly access world-class public services: digital by design, human at heart.? Our mission is to harness the power of technology to meet real human needs, removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving a diverse range of platforms - some which host and enable the client customer facing services, and others that also create and manage their own end user digital customer journeys?.Senior service desk analyst A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this role level, you will:own and update the script for service desk analystscoach and develop one or more service desk analysts, and manage availabilityThis role level is most often performed at the Civil Service job grade of:EO (Executive Officer)HEO (Higher Executive Officer)Skill Description Asset and configuration management Level: ..... full job details .....