Service Advisor

Service Advisor, SurreyOur client, a well established family owned franchised dealer in Surrey, is looking to recruit an experienced Service Advisor.Salary: 33,600 Basic 38,000 OTE UncappedWorking Hours/Days: 45 hrs per weekMon - Fri - 8.30am to 6pm 1 in 4 Saturday mornings paid time and halfAbout You:As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary,Dealing with customers'' requirements for service and repair work in an efficient and courteous manner.To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.To raise job cards in line with manufacturer standardsTo receive completed job cards and inform the customer of the expected completion time and cost involvedTo inform customers in instances where additional work is required or problems arise and gain their authority to proceedDeliver exceptional levels of customer serviceYou will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.You will have experience in the role, ideally within a franchised car dealershipBenefits:Company eventsCompany pensionCBS Car SchemeStaff Discount22 Days Holiday, Birthdays given as additional day off + Bank Holidays Do you have ..... full job details .....