Service Advisor

We are recruiting on behalf of our client for the position of Service Advisor at their well-established automotive dealership in Grays, Essex. This role offers an excellent opportunity for an experienced professional to further their career within a reputable and customer-focused environment. The Service Advisor will be responsible for providing outstanding service, managing customer relations, and supporting dealership operations efficiently. Benefits for the successful Service Advisor: Competitive basic salary of £30,000 per annum On-target earnings of up to £38,000 annually Monthly bonus based on labour sales and service plans Quarterly incentives linked to Customer Satisfaction Index (CSI) performance Opportunity to work with industry-leading systems including CDK, ADB, and Keyloop Life assurance cover Staff discounts on vehicle purchases and servicing Additional earnings of £15 per service plan as part of CSI incentives Duties of the Service Advisor: Professionally greet customers and understand their vehicle service needs Manage service scheduling and coordinate with technicians to ensure workflow efficiency Upsell service plans and additional repairs appropriately Maximise sales through customer engagement and product promotion Maintain accurate records of customer interactions and service details Drive customer satisfaction scores by delivering high-quality service Keep up-to-date with manufacturer protocols and workshop procedures Requirements of the Service ..... full job details .....