Service Advisor

Our client, a reputable family-run main dealership in Northampton, with over 20 years'' experience in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly and supportive team. This role offers an excellent opportunity for an experienced Service Advisor to develop their career within a well-established dealer group committed to delivering exceptional customer service. Benefits:Competitive basic salary up to £30,000, depending on experienceRealistic OTE of £35,000+Working hours: Monday to Friday, 8:00am - 5:30pm; 1 in 4 Saturday morningsOngoing training and development opportunitiesSupportive, family-oriented team environmentCareer progression within a growing dealership groupDuties of a Service Advisor:Serve as the first point of contact for all service customers, providing a welcoming and professional experienceHandle customer enquiries efficiently in person and over the phoneBook vehicles in for service, MOT, or repairs accurately and record all information correctlyLiaise with the workshop team to provide updates on vehicle progressExplain maintenance work, costs, and timescales clearly and transparently to customersProactively promote additional products and services such as service plans, warranties, and accessoriesProcess invoices, payments, and warranty documentation with attention to detailManage aftersales administration, including warranty claims and follow-up callsMaintain high standards of customer satisfaction and ..... full job details .....