Service Advisor

We are recruiting on behalf of our client for a Service Advisor position based in Arnold, Nottingham. This is a key role within a well-established independent automotive business that has earned a strong reputation for delivering high-quality customer service and vehicle maintenance solutions. The successful Service Advisor will play a vital part in providing exceptional customer experiences, managing vehicle bookings, and supporting the workshop team. Benefits: Up to £30,000 basic salary, dependent on experience Bonus earning potential Monday to Friday, 8:30am - 5:30pm 1 in 2 Saturdays working pattern Modern workshop environment Ongoing training and development programmes Clear career progression opportunities Supportive and friendly team atmosphere Duties of a Service Advisor: Welcoming customers and understanding their vehicle service and repair needs Booking vehicles into the workshop and managing customer appointments Providing regular updates to customers regarding repair progress Liaising with technicians and workshop staff to ensure smooth workflow Preparing estimates and obtaining customer authorisation for additional work Explaining repairs and servicing options clearly and professionally Handling customer queries in a professional manner and resolving any issues promptly Ensuring all relevant documentation and customer records are accurately completed Identifying and suggesting additional services or repairs where appropriate Delivering a consistently high ..... full job details .....