Service Advisor

We are recruiting on behalf of our client for a Service Advisor position at a reputable independent garage near Cannock, Staffordshire. This is a full-time, permanent role offering stability, professional development, and the opportunity to work in a modern facility specialising in prestige, performance, and electric vehicles. The Service Advisor role is crucial in ensuring an exceptional customer experience from initial booking through to vehicle handover. Benefits: Basic Salary £32,000 basic (Can pay more for Senior Service Advisors) Monday to Friday, 8:00 am - 6:00 pm; no weekends Ongoing professional training and career development Additional leave entitlement Company pension scheme Employee discount scheme Discounted or free food options Free on-site parking Employee referral programme Duties of a Service Advisor: Manage the complete customer journey, ensuring transparent communication and excellent customer service Handle service, repair, and MOT bookings efficiently Prepare accurate job cards, estimates, and repair authorisations Liaise effectively between customers and workshop technicians Provide regular updates, explanations, and advice to customers Coordinate parts orders and supplier communications Process invoices, payments, and warranty claims Maintain an organised, professional reception and waiting area Support the workshop team by offering a seamless customer experience Requirements: At least 2 years'' experience as a Service Advisor within a franchise ..... full job details .....