Service Advisor

We are recruiting on behalf of our client, a well-regarded family-run service centre in Woking, seeking a dedicated Service Advisor to join their team. This role is ideal for a motivated professional with a passion for delivering outstanding customer service and working within a reputable automotive environment. The successful Service Advisor will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained at all times. Benefits for the successful Service Advisor: Competitive salary between £34,000 and £40,000 per annum, based on experience Monday to Friday working hours, with no weekend work Supportive team environment within modern, well-equipped facilities Ongoing training and professional development opportunities Long-term career growth prospects within a growing family business Company pension scheme and sick pay scheme 21 days annual leave plus bank holidays Duties of the Service Advisor: Greet and assist customers at reception in a friendly and professional manner Book customer vehicles into the workshop and manage diary appointments using bespoke IT systems Discuss vehicle concerns and repair options with customers Prepare accurate estimates and obtain customer approval prior to work commencement Liaise with technicians to monitor vehicle progress and ensure timely completion Manage workshop workflow and update customers throughout the repair process Order parts, manage warranty claims, and ..... full job details .....