Service Advisor

We are recruiting on behalf of a well-established, premium franchised dealership located in Wolverhampton for the position of Service Advisor. This Service Advisor role offers a strong earning potential, with an OTE of up to £37,000, and provides an excellent opportunity for an experienced automotive professional to join a prestigious dealership environment. Benefits: Competitive basic salary dependent on experience OTE up to £37,000 Monday to Friday working hours with one in four Saturday mornings Staff discount on vehicles and OEM training programmes 22 days holiday plus bank holidays Contributory pension scheme Ongoing training and career development Supportive management team in a high-performance environment Duties: Greeting customers and managing service and repair enquiries efficiently Booking vehicles into the workshop and managing customer expectations Preparing accurate job cards and explaining work required clearly Liaising closely with technicians and the workshop controller to ensure timely completion Providing regular updates to customers during the service process Preparing and presenting accurate invoices Upselling additional products and services where appropriate Handling customer queries professionally and resolving concerns promptly Ensuring high levels of customer satisfaction in line with manufacturer standards Requirements: Proven experience as a Service Advisor within a franchised dealership Exceptional customer service and communication skills ..... full job details .....