Service Advisor

We are currently seeking an experienced and professional Service Advisor to join a reputable dealer group in Bridgend. This is an excellent opportunity for a individual with a strong customer service background within the automotive industry to develop their career within a forward-thinking, family-run business. Benefits of a Service Advisor: Competitive salary of up to £29,750 per annum, dependent on experience OTE of £35,000 22 days'' annual leave plus Bank Holidays CBS (Car Buyer Scheme) for you and your family Access to manufacturer-accredited training and development Workplace pension scheme Opportunities for career progression within an innovative dealership group Rotating shifts including early mornings, late finishes, and every third Saturday, with overtime paid at time and a half Duties of a Service Advisor: Greet and assist customers in a professional and courteous manner at the Service Department Schedule vehicle servicing, maintenance, and repair work efficiently Liaise with the workshop to monitor progress of repairs and communicate updates to customers Upsell additional products and services to maximise workshop productivity and customer satisfaction Arrange courtesy vehicles when required Maintain accurate records of all customer interactions and service activities Provide a high standard of customer service, ensuring total customer satisfaction Requirements of a Service Advisor: Recent or current experience as a Service Advisor or a similar role within a ..... full job details .....