Service Advisor

We are currently seeking an experienced Service Advisor for a reputable dealership in Guildford. This is a full-time Service Advisor position offering an excellent opportunity for skilled professionals to advance their careers within a well-established automotive brand. Our client values high standards of customer service and professional development, making this an ideal role for individuals seeking stability and growth in the motor trade.Benefits:A competitive basic salary of 32,000 per annum, with a realistic OTE of up to 38,000 (uncapped)42 hours per week, Monday to Friday, 8am-6pm, with one in three Saturday mornings on a rota basisContinuous training and development opportunities through in-house brand coursesSupportive and friendly team environment with opportunities for career progression within the dealershipOpportunity to work with a respected automotive dealership committed to customer satisfactionDuties of a Service Advisor:Book MOTs, repairs, and servicing appointments for customers efficientlyOffer expert advice on warranty cover, vehicle repairs, and upselling parts and accessoriesCollaborate with the Aftersales department to schedule work and manage workloadHandle a high volume of customer interactions face-to-face, over the phone, and via online platformsCommunicate turnaround times effectively, keeping customers informed throughout the processMaintain accurate customer records and update dealership management systemsBuild and maintain rapport with customers ..... full job details .....