Service Advisor

Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care. Benefits of a Service Advisor:Competitive basic salary up to 30,000, depending on experienceOTE of 35,000+ achievable through performanceWorking hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays morningsSupportive, family-oriented working environmentOngoing training and development opportunitiesClear pathways for career progressionDuties of a Service Advisor:Serve as the first point of contact for all service customers, ensuring a warm and professional welcomeEfficiently handle customer enquiries via telephone and face-to-face interactionsBook vehicles for service, MOT, or repairs with precise recording of all required informationLiaise with workshop teams to provide updates on vehicle progressClearly explain maintenance work, additional repairs, costs, and timescales to customersProactively upsell products and services, including service plans, warranties, and accessoriesProcess invoices, payments, and warranty documentation accuratelyManage aftersales administration, including warranty claims and follow-up callsMaintain high standards of customer satisfaction and foster customer retentionEnsure smooth customer ..... full job details .....