Service Advisor

Are you an experienced Service Advisor looking to advance your career within a well-respected dealership? Our client, a reputable family-run dealership in Norfolk, is seeking a motivated Service Advisor to join their professional team. This is a fantastic opportunity to work in a supportive environment that values quality service, overall operational excellence, and personal development.

Benefits:

• Competitive salary of up to -32,000 per annum, dependent on experience
• On-target earnings of approximately -36,000, including bonuses
• Working Monday to Friday with Saturdays on a rota basis, supporting a healthy work-life balance
• Ongoing training and professional development to enhance your skills
• Supportive, family-oriented environment with clear opportunities for career progression
• Opportunity to work within a dealership group known for delivering exceptional customer service

Duties of a Service Advisor:

• Providing outstanding customer service to clients arriving for vehicle servicing
• Managing the entire service process from booking to vehicle collection
• Liaising with technicians and workshop staff to facilitate efficient vehicle servicing
• Using management systems such as Kerridge, ADP, Keyloop, or similar to log jobs and customer details
• Upselling additional services and parts where appropriate to maximise workshop productivity
• Maintaining accurate customer records and ensuring high levels of customer satisfaction
• Supporting the wider team to deliver a seamless and professional service experience

Requirements:

• Proven experience as a Service Advisor within a main dealership environment
• Good mechanical understanding to effectively communicate with technicians and customers
• Knowledge of management systems such as Kerridge, ADP, or Keyloop is essential
• IT literate with the ability to efficiently manage various digital systems
• Well-presented, with strong organisational and communication skills
• Attention to detail and a professional appearance
• Ability to work under pressure and support colleagues as needed

If you are passionate about delivering superior customer service and possess the skills outlined above, we would love to hear from you. Find out more about this exciting Service Advisor opportunity and how it could be the next step in your career.

Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Norwich and Norfolk, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

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