Service Advisor

Service Advisor Vacancy In Heathrow! Our client, a reputable family-run dealer group established since the 1970s, is seeking an experienced Service Advisor to join their well-established dealership in the Heathrow area. This is an excellent opportunity for a dedicated motor trade professional with a focus on customer service to advance their career within a supportive and vibrant environment. Benefits for the successful the Service Advisor: Basic salary up to £32,000 plus bonus Monday to Friday working pattern, 40-hour week spread across three shifts One in three Saturday mornings, paid at 1.5x rate 22 days holiday plus bank holidays Discounted high street retail benefits Buy/sell holiday scheme and additional leave options Pension scheme MOT testing support Mental health assistance Referral bonus schemes Opportunities to develop skills and progress within a respected dealer group Duties of the Service Advisor: Provide exceptional customer service face-to-face and over the phone Manage workshop work in progress (WIP) and ensure efficient scheduling for MOT and services Keep customers updated on vehicle progress and address any delays proactively Maintain high standards of customer care to foster long-term relationships Assist with parts sales both within the branch and externally Support the sales team with vehicle and service promotion where appropriate Ensure workshop utilisation is maximised and all work is completed within deadlines Requirements: Previous ..... full job details .....