Service Advisor

We are recruiting on behalf of our client, a reputable franchise-approved car dealership in North Bristol, for the position of Service Advisor.

This is an excellent opportunity for a skilled and customer-focused professional to join a busy Service Department and advance their career within a leading UK automotive retailer group. The Service Advisor role offers competitive remuneration, comprehensive benefits, and long-term career prospects.

Benefits:

• Starting salary from -27,000 per annum (negotiable based on experience)
• Additional annual bonus potential exceeding -4,000, paid monthly
• Overtime paid at time and a half rate
• 25 days annual holiday plus 8 bank holidays
• Workplace pension scheme
• Industry-leading maternity, paternity, and adoption pay
• Staff purchase discounts and high street retailer discounts
• Full training and ongoing development opportunities
• Long service recognition
• Opportunities for career progression within a national automotive group

Duties of the Service Advisor:

• Greet customers professionally within the Service Department and manage bookings for vehicle repairs and servicing
• Liaise extensively with the workshop team to track work progress and ensure timely completion
• Advise customers on minor technical issues, upsell additional products and services where appropriate
• Provide clear communication to customers regarding vehicle status and estimated completion times
• Take payments for completed work in a courteous and efficient manner
• Assist in promoting service and parts offers to maximise sales as a-Service Advisor
• Ensure customer satisfaction through exceptional communication and service delivery
• Efficiently record and manage customer data, maintaining accurate documentation
• Liaise with vehicle manufacturers to authorise warranty repairs and manage warranty procedures as required

Requirements:

• Proven experience as a Service Advisor or in a similar customer service position within the automotive industry is highly advantageous
• Strong communication and relationship-building skills
• Excellent organisational and IT skills; experience with Pinewood Pinnacle or similar software is preferred
• Basic mechanical understanding of vehicles to communicate effectively with customers and workshop teams
• Ability to work well under pressure and achieve targets
• Customer-focused attitude with a professional approach to service delivery
• Full UK driving licence

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic-Service Advisor opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don''t settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

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