Service Advisor

SERVICE ADVISORLocation: Newbury, BerkshireSalary: £30,000 Basic Up to £38,000 OTE + Company Benefits?OVERVIEWAn established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Newbury.Acting as the key point of contact between customers and the workshop, the successful candidate will be responsible for delivering an exceptional customer experience, managing service bookings, providing accurate repair advice and ensuring all work is completed efficiently and to the highest standards.This role would suit an experienced Service Advisor looking to join a successful dealership environment where customer service and team performance are highly valued.KEY RESPONSIBILITIES• Welcome customers and manage the service and repair process from booking through to vehicle collection.• Accurately identify customer requirements and communicate these effectively to the workshop team.• Prepare estimates, explain repair recommendations and obtain customer authorisation for additional work.• Keep customers updated on vehicle progress throughout the day.• Maximise service plans, maintenance packages and approved additional work opportunities.• Ensure all documentation and job records are completed accurately.• Liaise closely with Technicians, Workshop Controllers and Parts departments to ensure efficient workflow.• Manage customer queries and resolve concerns in a professional manner.• Deliver high levels of customer satisfaction ..... full job details .....