Service Advisor

SERVICE ADVISOR Monday - Friday 8:00am - 6:00pm 1 in 2 Saturday mornings We''re recruiting for an experienced Service Advisor to join an established automotive dealership. This is a great opportunity for a customer-focused automotive professional looking to join a busy aftersales department with a strong team environment and long-term career prospects. The Role You''ll be responsible for managing customers throughout the service and repair process, from booking vehicles into the workshop through to collection. Your responsibilities will include: Booking customers and vehicles into the workshop Preparing job cards and repair orders Discussing vehicle requirements and repair work with customers Providing estimates and keeping customers updated Liaising closely with Technicians and the Workshop Controller Identifying additional work and upselling where appropriate Managing customer expectations Handling queries and resolving issues professionally Ensuring vehicles are completed and ready for collection Delivering a consistently high level of customer service What We''re Looking For Previous Service Advisor / Aftersales experience Strong automotive knowledge Excellent communication and customer service skills Confident dealing with customers face-to-face and over the phone Strong organisation and attention to detail Ability to work effectively in a busy workshop environment Professional, positive and commercially aware approach The Package Monday - Friday, 8:00am - 6:00pm 1 ..... full job details .....