We are recruiting for an experienced Service Advisor to join one of our leading clients based in North Yorkshire. A family-owned, progressive organisation who have multiple sites across North and West Yorkshire, the Northeast and the Midlands.This dual-role position involves coordinating repairs for machinery, upselling and booking in services and administration. You will maintain high standards of customer service, and drive department growth.We are looking for a service led candidate who has experience managing documentation, processing invoices, warranties and has strong attention to detail. A strong communicator who can work with stakeholders.If you have experience with the below duties and are looking for a new and exciting opportunity, send us your CV to be reviewed. We are actively recruiting for this role. Key Responsibilities:Coordinate customer inquiries and workshop bookings.Ensure timely and quality repairs - keeping customer up to date with progressPromote additional services and maintain accurate service recordsProcess work orders, invoices, purchase orders, and warranty claimsDeliver excellent customer service levels at all times Skills and QualificationsProficient in Microsoft OfficeStrong written and verbal communication with attention to detailExcellent organisational and time management skillsAbility to analyse service data and contribute to departmental improvementsCustomer-focused mindset with a drive to meet company goalsPrevious experience in a ..... full job details .....