Service Advisor

Service Advisor Location: Bicester Salary: £28,000 - £32,000 basic + bonus up to £4,000 (OTE £36,000) Hours: 44.5 hours per week 1 in 3 Saturday mornings ISQ Recruitment is currently working in partnership with a well-established automotive dealer group to recruit an experienced VAG Service Advisor for their Volkswagen Commercial Vehicles site in Bicester. This role is ideal for a customer-focused Service Advisor who enjoys ownership of the service journey, strong communication with customers and technicians, and working within a structured, brand-led aftersales environment. The Role As Service Advisor, you will act as the key link between customers and the workshop, managing the service process from initial booking through to vehicle handover. You will ensure accurate job preparation, clear communication, and a consistently high standard of customer care. You will be responsible for maintaining workshop efficiency, supporting service and parts revenue through professional recommendations, and ensuring all work is authorised, documented, and completed in line with Volkswagen Commercial Vehicles standards. Key Responsibilities Manage customer bookings via phone, email, and face-to-face interactions Prepare repair orders with full and accurate vehicle and customer information Explain repair requirements clearly, including Retail, Fleet, and Warranty work Identify recall campaigns and arrange completion where applicable Provide regular customer updates throughout the ..... full job details .....