Service Advisor

Join the team at Hedin Automotive Mercedes-Benz Brooklands KT13 0SLAn exciting opportunity has arisen at Mercedes-Benz of Brooklands for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.Basic salary with an OTE of up to £41,000Additionally your pay will increase once you have completed C-Service TrainingOverview of role:The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.Key Responsibilities of the Service Executive Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity. Present and sell additional repairs to customers.Ideal Candidate ProfileWe are searching for a candidate who has:Proven experience in an aftersales role ..... full job details .....