Service Advisor

Job Title: Service Advisor Location: Reading Salary: £28,000-£30,000 basic salary with a competitive bonus scheme Hours: Monday to Friday 1 in 3 Saturday mornings We are currently recruiting for an experienced Service Advisor to join our client in the Reading area. You will be joining well-established, family-run dealer group with an amazing front of house service team, and a dealership with an excellent reputation. Our client is either looking for an experienced service advisor with previous motor trade experience, or a trainee advisor with a background in customer service from any industry. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up selling our full range of aftersales services. Responsibilities of Service Advisor: Booking in vehicles for service, maintenance and repair. Greeting customers and processing all necessary documentation prior to work commencement. Keeping customers informed as work is progressed on their vehicles. Explaining the need for any additional work identified on the vehicle. Obtaining authorisation for any additional work identified. Actively marketing specific aftersales products to customers. Raising invoices on the ..... full job details .....