Service Advisor

Service Advisor - Permanent - West Bridford - £28000 - £30000 OTE

Full job description

Vacancy available for a Service Advisor at Lindleys Autocentres in Nottingham.

Wage: £28,000 basic (With bonus potential of up to £30k)

Customer Service experience essential

Monday - Friday: 08:30 - 17:30

Saturday (Biweekly): 08:30 - 13:00

Why Us?

• "Join a family-run business where your career can really take off!"

• "Be the backbone of a growing team – become our next Service Advisor!"

• "More than just a garage: a place to grow, thrive, and succeed."

• "Your future starts here – exciting Service Advisor opportunities at Lindleys!"

• "Passionate about people, driven by success – we’re hiring now!"

Job Responsibilities & Tasks

Deliver excellent communication skills and customer service over the phone and face to face.

Be organised and able to manage a busy workload to ensure work is assigned to technicians quickly and efficiently.

Contact customers and explain any necessary vehicle repairs in a way they can understand, and gain approval for this work.

Call suppliers to order parts, and bring them into stock on the system once they arrive, ensuring the work flows through the workshop.

Ability to work in a fast-paced environment, and still maintain outstanding customer service throughout.

Help answer all incoming email enquiries to the branch, and schedule bookings on the system.

Ability to work effectively as part of a team, assisting your Managers in completing key administrative tasks

Understand and adhere to the companies policies and procedures.

Undertake the necessary training and skills development.

Ensure that all works carried out are conducted per the companies procedures.

Technical Competencies

You must have excellent customer service skills, be computer literate, and be confident in receiving and making phone calls.

Industry experience is not essential but preferred.

Perks and Benefits:

Basic starting salary of £28,000 + Bonus (OTE up to £30k)

No working Sundays or bank holidays.

Pension scheme

Staff discount on servicing, MOT, and repairs

Long service and loyalty incentives

Staff referral scheme

Company social events

Opportunities for career growth and progression

Supportive and inclusive work environment

Job Type: Full-time

Pay: £28,000 - £30,000 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme