Service Advisor

Position Title: Service Advisor
Location: Perth
Salary: -26500 - -28500 & Uncapped Commission OTE 35,000 on average

Job Summary of this Service Advisor role:

The Car Sales Service Advisor serves as the primary point of contact between customers and the dealership''s service department, helping to ensure a seamless and positive experience for customers. This role combines customer service, automotive knowledge, and sales skills to assist customers in selecting the appropriate vehicle service, repairs, and related products.

In addition, the Service Advisor will guide clients through the sales process for both new and used vehicles, ensuring that their needs are met in a professional, friendly, and timely manner.

Key Responsibilities of this Service Advisor role:

Customer Service & Interaction:

• Greet customers upon arrival at the service department and assess their vehicle needs.
• Build strong relationships with customers by providing exceptional service and support.
• Answer customer questions regarding vehicle services, warranties, and parts.
• Provide updates to customers on service progress and any changes to their vehicle''s condition.
• Recommend additional services or products that are necessary or beneficial to the customer''s vehicle (e.g., maintenance, repairs, accessories).

Sales:

• Assist in promoting and selling new and pre-owned vehicles based on customer needs, preferences, and budget.
• Educate customers on the features, benefits, and options available for new or pre-owned vehicles.
• Coordinate test drives, vehicle deliveries, and paperwork related to vehicle purchases.
• Achieve sales targets for vehicles, parts, and services as set by the dealership.

Service Advisor Role:

• Prepare accurate repair and maintenance orders.
• Work with the service team to ensure that all service work is completed in a timely manner.
• Provide cost estimates for repairs and services and get customer approvals before starting work.
• Process customer payments and invoices accurately.
• Follow up with customers after service to ensure satisfaction and foster customer loyalty.

Administrative Duties:

• Maintain and update customer records in the dealership''s system.
• Handle customer complaints or concerns promptly and professionally, working with management when necessary.
• Assist with service scheduling and follow-up appointments.

Inventory and Parts Management:

• Advise customers on the availability of parts and accessories and place orders when necessary.
• Maintain knowledge of dealership inventory and available options for customers.

Qualifications:

• Experience:
• 2+ years of experience in a customer service, automotive sales, or service advisory role.
• Automotive sales experience is a plus, though not required.
• Skills:
• Strong communication and interpersonal skills.
• Ability to explain complex technical issues in a way customers can understand.
• Excellent organisational and multitasking skills.
• Basic knowledge of automotive repair and maintenance procedures.
• Proven ability to meet or exceed sales goals.
• Licensing:
• A valid driver''s license and a clean driving record are required.

Please apply now for an immediate interview for this this Service Advisor role:

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database