Service Advisor - CUPRA, SEAT and Škoda

Service Advisor CUPRA, SEAT and ŠkodaLocation: Stirling Working Hours: Full-time, 42.5 hours per week, Monday to Friday, 08 00, with Saturday mornings on a three-week rotation Salary: OTE £38,406At West End Garage, we do things differently.We are one of Scotland s leading privately owned automotive retailer groups, representing Škoda in Stirling, Edinburgh and Dunfermline, alongside CUPRA and SEAT at our Stirling site.Following the opening of our new CUPRA showroom and the expansion of our Stirling operation, we are looking for an experienced, motivated and customer-focused Service Advisor to join our busy multi-brand aftersales team.This is more than a reception role. You will be the key link between our customers and workshop team, helping to deliver an exceptional aftersales experience from the initial booking through to vehicle collection.If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we would love to hear from you.The RoleAs a Service Advisor, you will play a central role in the customer journey by: Welcoming customers and providing a professional and friendly experienceManaging service, repair and MOT bookings efficientlyKeeping customers informed throughout their vehicle s visitExplaining technical information clearly and confidentlyLiaising closely with Technicians, Workshop Control and the Parts departmentIdentifying additional service and maintenance requirementsPreparing invoices, estimates ..... full job details .....