Service Advisor

SERVICE ADVISOR Basic Salary: Up to £33,000 Including Bonus (DOE) Hours: Monday to Friday 8:00am - 6:00pm 1 in 3 Saturdays Location: Norwich Are you an experienced Service Advisor looking for your next opportunity within a busy, successful dealership?Our client is seeking a motivated and customer-focused Service Advisor to join their growing aftersales team. This is a fantastic opportunity to join a professional and supportive business that genuinely values its staff and offers long-term career development within the automotive industry.As the face of the service department, you''ll play a key role in delivering an exceptional customer experience, ensuring every customer receives clear communication, expert advice and first-class service throughout their vehicle''s journey.What You''ll Be Doing: • Managing service and repair bookings efficiently and accurately• Meeting and greeting customers and discussing their vehicle requirements• Liaising closely with workshop technicians to monitor vehicle progress• Keeping customers updated throughout the repair process• Preparing estimates, invoices and service documentation• Handling customer queries and resolving concerns professionally• Identifying opportunities to upsell additional work, products and services• Supporting workshop efficiency through effective diary and workload management• Delivering outstanding customer service and maintaining high customer satisfaction levelsWhat We''re Looking For: • Previous experience as a ..... full job details .....