Service Administrator

Service Administrator 28,000, Burgess Hill, Monday to Friday 8:30am - 5pm, Permanent, 20 days holiday + bank holidays, pension, training and development The Role Due to the recent win of a new, large contract, an exciting opportunity has arisen for a Service Administrator to join a specialist fire and security systems business based in Burgess Hill. Working as part of the Service team, the Service Administrator will play a key role in coordinating fire alarm engineers, managing service schedules and ensuring clients receive a high level of service at all times. This is a busy, desk-based role requiring strong organisation, clear communication and excellent attention to detail.Booking and confirming planned preventative maintenance visits in line with contract frequenciesScheduling reactive and emergency callouts, prioritising by urgency and service level agreementsAllocating jobs to engineers based on location, availability and system knowledgeManaging engineers'' diaries, including rescheduling appointments due to cancellations, sickness or delaysSending appointment confirmations and reminders to clientsHandling inbound calls and emails regarding bookings, ETAs and job updatesKeeping clients informed of delays or changes to scheduled visitsRaising job sheets and works orders on the service management systemUpdating job statuses from booking through to completionFiling completed paperwork and chasing outstanding documentation from engineers Requirements We would expect the ..... full job details .....