Service Administrator

Sue Ross Recruitment are delighted to be working with a well-established and highly respected organisation within the healthcare and technical services sector who are seeking an experienced Service Administrator to join their Sheffield-based team. This is a varied and fast-paced role, providing operational, administrative and customer support to a busy technical services department. The successful candidate will play a key role in ensuring the efficient processing of service and repair jobs, supporting engineers in the field, coordinating workloads, and delivering exceptional customer service to both internal and external stakeholders. Customer Service and Administration Act as the first point of contact for customer enquiries relating to service, repair and maintenance activities. Process and monitor service and repair jobs, ensuring customers and internal teams receive timely updates. Prepare quotations, process repair orders and manage associated contract administration. Record, investigate and escalate customer feedback, complaints and quality issues where required. Liaise with third-party suppliers, repair partners and internal departments to ensure service targets are achieved. Maintain accurate records, documentation and system data to ensure compliance and audit readiness. Planning and Scheduling Coordinate and schedule planned maintenance activities and reactive service visits for field service engineers across the UK. Allocate resources effectively to maximise ..... full job details .....