Service Administrator

Salary: £27,212 per annum Contract: Fixed term until 31st March 2027 Full time: 35 hours per week Location: Norwich Closing date: Monday 27th July 2026 at 11.30 pm We''re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency. About the role You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained - these are all aspects of this interesting, varied and vital role. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a ..... full job details .....