Service Administrator

Favourable daytime hours - 8:30am-5pmEarly finish FridaysCollaborative, warm team environmentOur client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis. This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential.As Service Administrator, you will provide comprehensive administrative and coordination support to the Service department, helping to ensure engineers are scheduled effectively, customer enquiries are dealt with promptly, parts and logistics are managed efficiently, and service documentation is completed accurately.Key ResponsibilitiesSchedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.Support the delivery of projects and manage individual service cases from initial enquiry through to completion.Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.Work closely with fellow ..... full job details .....