Service Administrator

Service Administrator
Monday to Friday 8.30 to 5.30pm
£30,000 to £32,000 depending on experience
Join a busy and supportive Service team where you'll play a key role in delivering excellent customer service and keeping operations running smoothly.
We're looking for an organised and customer-focused Service Administrator to support our growing Service team. This is a fantastic opportunity for someone who enjoys variety, thrives on building relationships, and takes pride in providing first-class administrative support.
As a key member of the team, you'll support customers, engineers and internal departments, helping to ensure the efficient day-to-day running of the service operation. From managing service contracts and invoicing to resolving customer queries and coordinating maintenance schedules, you'll be at the heart of the business.
What you'll be doing

• Processing service administration, including raising invoices and credit notes across multiple customer sectors.
• Managing and resolving invoice queries efficiently and professionally.
• Uploading invoices and supporting documentation to customer portals.
• Producing customer and internal reports as required.
• Managing monthly key account invoicing and maintaining accurate customer asset lists.
• Handling incoming telephone calls from customers and colleagues, providing a professional and helpful service.
• Administering service contracts, including preparing quotations for new contracts and renewals.
• Following up on contract opportunities and equipment approaching the end of its warranty.
• Coordinating and managing planned maintenance visit schedules.
• Supporting the wider Service Administration team with day-to-day operational activities.
• Providing scheduling support during busy periods and holiday cover.

What we're looking forYou'll be someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
You'll also have:

• Previous experience in an administrative or service support role.
• A strong customer service focus with excellent written and verbal communication skills.
• Confidence in solving problems and finding practical solutions.
• The ability to manage multiple priorities while maintaining accuracy.
• Experience working in a KPI and SLA-driven environment.
• The ability to work well under pressure and meet deadlines.
• Excellent organisational skills with strong attention to detail.
• A positive, team-oriented approach.
• Strong Microsoft Office skills, particularly Excel.
• Experience using SAP and CRM systems is highly desirable.

What you'll receive

• The opportunity to join a well-established and growing organisation.
• A supportive and collaborative team environment.
• Ongoing training and development opportunities.
• A varied role where no two days are the same.
• Opportunities for career progression for the right candidate.
• Excellent benefits.

Apply now
If you're an organised administrator with excellent customer service skills and enjoy working as part of a busy team, we'd love to hear from you. Please submit your CV.

Apply