Service Administrator

Service Dispatch Coordinator
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + Benefits
Permanent
  
Our client is seeking an outgoing, quick-thinking Service Dispatch Coordinator to join a busy, fast-paced service operations team based in Watford.
  
This is a key role where you will coordinate field engineers, manage reactive service requests, and ensure all work is delivered within SLA timeframes. You will act as the vital link between customers, engineers, and internal teams.
  
Service Administrator - experience required:

• Proven experience in service coordination/administration OR scheduling
• Ideally, experience scheduling engineers within a reactive service or engineering environment
• Previous experience working in a fast-paced environment is essential
• Resilient, with the ability to manage a high workload effectively
• Adaptable and responsive to change
• Able to use own initiative and work independently
• Confident communicator, both with internal teams and customers
• Motivated, proactive, and organised

• Dispatching engineers in line with SLAs, including urgent and reactive jobs
• Managing work orders, service contracts, and invoicing
• Coordinating maintenance, installations, and reactive callouts
• Supporting billing, parts ordering, and system updates (e.g. ServiceMax/SAP)
• Monitoring schedules to maximise engineer utilisation

• Hybrid working (3 days office / 2 days home)
• 25 days holiday + birthday leave
• Private healthcare & dental
• Pension scheme