Service Administrator

Service AdministratorLocation: Leatherhead Salary: Competitive (DOE)Hours: Monday to Friday, 8:30am to 5:00pmOverviewWe are seeking an organised and customer-focused Service Administrator to join a busy service operations team. This role is responsible for coordinating engineers, scheduling maintenance works, managing service requests, and ensuring jobs are completed efficiently from initial booking through to invoicing.The successful candidate will be a strong communicator with experience working in a fast-paced service environment. A key requirement is proven experience coordinating and scheduling engineers and acting as a central point of contact between clients, suppliers, contractors, and field-based technical teams. Key ResponsibilitiesCoordinate and schedule reactive and planned maintenance work for engineers. Manage engineer diaries and ensure service levels are maintained. Monitor planned preventative maintenance (PPM) schedules and ensure works are completed on time. Act as the first point of contact for incoming calls from customers, suppliers, contractors, and engineers. Arrange site access for engineers and subcontractors. Order parts and materials as required.Process purchase invoices and assist with job completion and invoicing.Provide regular updates to customers on job progress and completion status. Produce reports, maintain databases, and support administrative processes. Verify engineer timesheets and expenses where required. Maintain accurate records, ..... full job details .....