Service Administrator

Service Administrator Location : Aldershot Salary: £26,000 - £32,000 P.A. DOE Hours: Mon-Fri, 7.30am - 5pm My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team. This is a great opportunity for a customer-focused individual who enjoys a busy environment and is confident managing customers, bookings, and day-to-day administration. Role Summary The successful candidate will be responsible for managing the front-of-house reception, customer enquiries and bookings, whilst supporting the workshop and wider administration. Meet and greet customers and provide a friendly front-of-house service. Answer calls, respond to enquiries and follow up with customers. Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate. Manage workshop bookings and capacity using the T-Card system. Complete job templates and bookings using Autowork. Order service parts and check oil requirements ahead of scheduled work. Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work. Assist with vehicle drop-offs, collections, and loan vehicle administration. Produce invoices and process customer payments. Complete Payment Assist applications and liaise with customers and providers where required. Maintain accurate vehicle key records and ensure keys are stored correctly. Keep Work in Progress records ..... full job details .....