Service Administrator

Service Administrator Salary: £27,000 per year Location: Stevenage Hours: Monday - Friday, 9am to 5pm Contract: Permanent About the Role A fantastic opportunity has become available for a proactive and organised Service Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for support, you''ll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. Key Responsibilities In this role, you will support the day to day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance Closing completed jobs on the internal job management system Booking couriers and tracking shipments Managing the return of faulty equipment to suppliers or manufacturers Sending Welcome Packs to newly onboarded clients About You The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service. You will be: Experienced in a similar service led or administrative role Highly organised with exceptional attention to detail Confident managing multiple ..... full job details .....