Service Administrator

Service Administrator Newark, Full Time, Permanent Attractive Future Prospects Group are proud to working with this Newark based Client to recruit a Service Administrator on a full time, permanent basis. The ideal Candidate will be technically minded and detail-oriented to join this busy service team. The Role Reporting to the Service Manager, the Service Administrator will be proactive and adaptable with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner. As a Service Administrator, you will be an integral part of a fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks. Key duties will include: Customer Liaison - handling incoming customer service requests (via phone and email) Logging and processing service requests; resolving any queries or complaints First point of contact for the Engineers Collaborate with internal teams to optimise service delivery Manage the Service Inbox Service related administration Preparing quotations for supply and repair to customers Updating scheduling sheets on a daily basis Cover scheduling when other team members on are out of office - allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised The Candidate The successful Service Administrator will be able to demonstrate the following experience, ..... full job details .....