Service Administrator

Service Administrator S25, Sheffield £35,000 - £40,000 Monday Friday 9:00am 5:00pm Looking for someone to start asap Job Purpose To provide efficient administrative and operational support to the Service, Technical and Spare Parts departments, ensuring customers receive a high standard of service throughout the entire aftersales process. The role is responsible for supporting the planning and coordination, managing spare parts administration, processing customer enquiries and orders and ensuring all service work is accurately recorded and invoiced. By working closely with service technicians, customers, suppliers and internal departments, you will help maintain smooth day-to-day operations, maximise revenue through accurate charging of parts and services and contribute to the overall efficiency and success of the aftersales function. Job Responsibilities Support the Technical Co-ordinator by preparing reports and ensuring all site requirements are in place before technicians attend customer sites Review service technician reports to identify spare parts used, ensure they are charged to customers where applicable and arrange any follow-on work required. Answer incoming service calls, resolve customer queries where possible and arrange call-backs when required Preparing and issuing spare parts quotations by phone and email using machine serial numbers where possible Processing customer purchase orders accurately and efficiently Handle customer enquiries by tracking ..... full job details .....