Service Administrator

Service Administrator
Location: Stourbridge, West Midlands
Salary: £26,000 - £30,000
Hours: Full-time, Mon-Fri (8:00-16:30)
 
Are you an organised and customer-focused professional with a knack for scheduling and coordination? This is a fantastic opportunity to join a busy service department in Stourbridge, supporting the smooth running of operations in the forklift service division.
 
The Role
As a Service Controller, you''ll be the key link between customers, technicians, and the service team. You will schedule service jobs, manage communications, and ensure resources are allocated effectively to keep operations running at pace.
 
Key responsibilities include:

• Scheduling and dispatching service engineers to customer sites
• Acting as the first point of contact for customer queries and service updates
• Maintaining accurate service records and supporting invoicing processes
• Monitoring parts and supplies, assisting with procurement when needed
• Supporting the Service Manager with reporting, training, and team coordination

• Experience in service coordination, administration, or a similar role (forklift/machinery industry experience advantageous)
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Confident using Microsoft Office and service management software
• Ability to thrive in a fast-paced environment and manage multiple priorities

• £26,000 - £30,000 per annum (depending on experience)
• Pension scheme (5% employee / 3% employer contribution)
• 28 days holiday (including bank holidays) + up to 3 additional days (birthday + bookable leave)
• Standard sick pay scheme
• Opportunities for training and professional development
• Free parking and supportive team environment