Server, Network and Storage Field Engineer

Senior Field Engineer - Server, Networking and Storage experienceSouth East London and surrounding areasFull-timePermanentUp to 40,000pa (depending on experience) + 5000 Car AllowanceOur client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.You will be based from home, attending visits at clients'' sites, around the London area.Role and responsibilities:Triaging and resolving customers Server, Storage and Network issuesTake ownership of customer issues and problems that could impact their contractual Service Level Agreement.To receive, investigate, and respond to technical assistance requestsTo be responsible for general fault maintenance calls and the arrangements for parts to be ordered where requiredTo deal with general supportTo be involved with pre-sales technicalitiesTo participate on regional 24/7 out of Hours Rota where required in line with business needsTo act as ''cover'' engineer on Out of Hours when/ifTo identify complex problems and review related information to develop and evaluate options and implement solutionsTo work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.To maintain accurate information through internal systems and documentation and recording customer updates as and when required.To maintain up to date technical knowledge and ..... full job details .....