Server and Storage Field Engineer

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Role and responsibilities: Triaging and resolving customers Server, Storage and Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities To participate on regional 24/7 out of Hours Rota where required in line with business needs To act as ''cover'' engineer on Out of Hours when/if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times. To maintain accurate information through internal systems and documentation and recording customer updates as and when required. To maintain up to date technical knowledge and expertise in accordance with industry Experience: Experience in: Server, ..... full job details .....