Senior/Head Concierge

Senior/Head ConciergeActon, West London (W3)£35,000 4 on/4 off 8:00am - 8:00pmAre you an experienced Senior Concierge OR Head Concierge ready to take the next step?We''re recruiting for a hands-on Senior/Head Concierge to join a modern residential development in West London. This is an opportunity to move into a broader operational role where you''ll lead from the front, support your team, and play a key part in delivering an exceptional resident experience.The RoleWorking alongside the Site Lead, you''ll oversee the day-to-day operation of the development, acting as the first point of escalation during your shift and ensuring the highest standards are maintained throughout the site.Your responsibilities will include:Leading and supporting the concierge teamDelivering exceptional customer service to residents and visitorsManaging resident queries and complaintsOverseeing contractors and monitoring site standardsCarrying out building inspections and Health and Safety checksResponding to incidents and ensuring effective resolutionsSupporting planned maintenance and operational projectsMaintaining accurate records and operational complianceThis is a highly visible, hands-on leadership role where you''ll spend as much time supporting your team and residents as you will managing the operation.About YouWe''re looking for someone who is:Currently working as a Senior Concierge, Head Concierge, Duty Manager or similarResidential, hospitality or facilities management experience is ..... full job details .....