https://jobs.co.uk/job/senior-ux-researcher-pontoon--006a2c25-6aca-40db-9352-b694e5bd4cbf RSS feed for Senior UX Researcher at Pontoon. en-gb Thu, 03 Sep 2026 21:50:16 GMT https://jobs.co.uk/job/senior-ux-researcher-pontoon--006a2c25-6aca-40db-9352-b694e5bd4cbf https://jobs.co.uk/job/senior-ux-researcher-pontoon--006a2c25-6aca-40db-9352-b694e5bd4cbf Wed, 02 Sep 2026 23:00:00 GMT Location: Manchester | Salary: Negotiable | Type: Temporary | Job Advert: Senior UX Researcher Contract Length: 6 months Location: Manchester (Onsite: Tuesday & Wednesday) Salary: Circa -75,000 pa (Day rate option available via Umbrella Company) The Opportunity Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys. Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences. Key Responsibilities Plan and execute end-to-end UX research strategies. Conduct qualitative and quantitative studies to gather valuable insights. Lead usability testing initiatives using Maze. Develop surveys utilising Qualtrics to enhance user experience. Collaborate closely with Service Designers, UX Design... Temporary