Senior User Researcher

Senior User Researcher Government / Public Sector Day Rate: £600-£650 per dayIR35: Inside IR35Contract: Until 31 March 2027Location: London, Bristol or Manchester, predominantly remoteClearance: BPSS The Role We are looking for an experienced Senior User Researcher to join a Government client working on a high-profile transformation programme. You will lead user research activities, build upon an existing evidence base and work closely with policy teams and senior stakeholders to understand user needs and improve how services and processes are designed and delivered. While the wider programme has links to AI and emerging technology, AI expertise is not required. The focus is on strong user research, workshop facilitation, stakeholder engagement and evidence-based decision-making. Key Responsibilities Plan and deliver user research across transformation initiatives Design and facilitate workshops, interviews and stakeholder sessions Gather and synthesise qualitative research into clear, actionable insights Test existing assumptions, problem statements and user needs Identify gaps and risks within the existing evidence base Develop research outputs including insight reports, journey maps, personas and workflow maps Present findings and recommendations to senior stakeholders Work collaboratively with policy, product, delivery, service design and technical teams Use research and evidence to influence future programme and service design Essential Experience Strong Senior User ..... full job details .....