Senior User Researcher

About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter. Role Overview We are looking for a Senior User Researcher to lead research activities for a Generative AI platform for a UK government department. This role focuses on understanding how internal government users work today, how they perceive and trust AI-assisted outputs, and how the platform can be designed to support safe, effective, human-in-the-loop decision-making, while meeting GOV.UK Service Standard expectations for user research. Key Responsibilities Define and own the user research plan across discovery, Alpha, beta, and live phases Ensure research activities are timed to inform key product and design decisions, not just validate them after the fact Conduct research to understand how government users interpret, trust, and act on AI-generated answers, retrieval sources, and confidence indicators Surface risks around over-reliance, misunderstanding, or mistrust of AI outputs Plan and conduct interviews, contextual inquiry, usability testing, and diary studies with civil servants and internal government users Recruit participants in line with government research standards and data ..... full job details .....