Senior User Researcher

Snr User Researcher | 6 Month Contract | (Inside IR35) | Hybrid, Edinburgh/Glasgow 2 days pw| Starting ASAP Day Rate: £DOEAbout the Role:Harvey Nash''s Pub Sec client require a Senior User Researcher to work on the ongoing Correspondence Management System (CMS) project within the Correspondence Improvement Project (CIP). CIP aims to modernise and improve the way correspondence is managed across the client and partner organisations. A key outcome of this project is to support more consistent processes, improved transparency and reporting, and a more sustainable service model for handling correspondence, including Freedom of Information requests (FOIs), Parliamentary Questions and Ministerial and general correspondenceAs a Senior User Researcher, you will undertake work that supports teams to design policy and services, so that we can design services that work well for people and achieve policy intent. You will work with the team to develop a shared understanding of the people who use the service and what they need. You will plan, design, and undertake user research activities and contribute to the design of inclusive and accessible services. The key duties of the role include: Lead the analysis and synthesis of complex research data, applying appropriate methods and assuring research quality and standards.Present clear, actionable findings that can be understood, used, and reused across the organisation.Champion inclusive, user-centred research, ensuring diverse and ..... full job details .....