Senior Transport Officer

Location:

Victoria Gate, Chobham Road, Woking, GU21 6JDDescription

We are committed to the development of our workforce.

This position is only available to applicants who already work for Surrey County Council.

We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.This full-time position has a starting salary of £41,585 per annum, based on a 36 hour working week.This is a

secondment opportunity offered until March 2027 . For internal candidates, please discuss with your current Line Manager before submitting your application.We are excited to be hiring a new

Senior Transport Officer - Concessionary Travel and Ticketing

to join our fantastic Passenger Transport Projects Team team. The team is based at Victoria Gate in Woking.We support

hybrid working

and our time is split between collaborating together in the office and working from home. There will also be the requirement to attend other area offices and visit stakeholders around the county as needed.Rewards and Benefits26 days'' holiday (prorated for part time staff), rising to 28 days after 2 years'' service and 31 days after 5 years'' service (plus bank holidays)Option to buy up to 10 days of additional annual leaveAn extensive Employee Assistance Programme (EAP) to support health and wellbeingUp to 5 days of carer''s leave per yearPaternity, adoption and dependents leaveA generous local government salary related pensionLifestyle discounts including gym, travel, shopping and many more2 paid volunteering days per yearLearning and development hub where you can access a wealth of resourcesAbout the RoleWe are improving our bus network in Surrey, with an ambitious Bus Service Improvement Plan, supported by £50million of capital funding to decarbonise the bus network and improve the passenger experience, encouraging more people to use buses.Would you like to join a dynamic and passionate team of committed colleagues to help deliver this positive change?The Passenger Transport Projects Team, in our Strategic Transport Group, is responsible for initiatives that make travel by public transport easier, more accessible, inclusive, and attractive for all our residents, visitors and businesses. Our Team Vision is to enhance the customer transport experience to provide safe, secure, accessible, and sustainable public transport alternatives to the private car. We want to ensure our residents can access key services to maintain healthy independent lives.We are now looking to recruit a Senior Transport Officer to be part of this journey and help us deliver these improvements. We are looking for someone who is enthusiastic, customer focussed with passion and interest, and who will be committed to helping all our bus users.In this role you will be responsible for the day-to-day management of the Surrey English National Concessionary Travel Scheme, bus pass scheme, and our hugely successful LINK card which offers half-fare travel for residents under 21. You will also take a lead role as we transition the multi-operator Acorn pass to digital ticketing.Shortlisting CriteriaTo be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:Working knowledge of public transport ticketing including the English National Concessionary Travel Scheme and other public transport ticketing schemesProven record in developing and delivering a range of ambitious projectsProven communication and negotiation skills skills with the ability to build relationships with a wide range of people including internal and external stakeholders, contractors, and other organisationsAbility to prioritise and plan your workload in a busy team, undertaking projects of varying complexitiesSolutions orientated and customer-focussed with the ability to work to deadlines and secure positive outcomes from challengesApplication QuestionsPlease tell us about your motivations for applying for this role.Please describe the qualities you possess that will make your application stand out above others.Please tell us about a project or programme you have delivered which you are most proud of.Please describe a project that you have recently been managing. What issues did you have to overcome and where were you successful?Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contract David Ligertwood (Passenger Transport Projects Team Manager) by email at david.ligertwood@surreycc.gov.uk .The closing date for this advert is 21st September 2025. Interviews will take place in person at the Victoria Gate office in Woking.We look forward to receiving your application, please click on the apply online button below to submit.Local Government ReorganisationSurrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:The candidate has evidenced the minimum criteria for the role through their applicationThe candidate has chosen to share that they have a disability on the application formOur application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented ..... full job details .....