Senior Tenancy Sustainment Officer

12 Month Fixed Term Contract/Secondment Opportunity and 1 X Permanent Opportunity. Hackney''s Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment and ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy. We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery. You will: Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being To deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate. Contribute to the development, delivery and monitoring of a set of challenging KPIs Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators. Work closely and collaboratively ..... full job details .....