https://jobs.co.uk/job/senior-telephone-support-person-gi-group--bf5e51eb-399d-4a3a-9687-273bf4e7595e RSS feed for Senior Telephone Support Person at Gi Group. en-gb Sat, 12 Sep 2026 03:32:11 GMT https://jobs.co.uk/job/senior-telephone-support-person-gi-group--bf5e51eb-399d-4a3a-9687-273bf4e7595e https://jobs.co.uk/job/senior-telephone-support-person-gi-group--bf5e51eb-399d-4a3a-9687-273bf4e7595e Thu, 10 Sep 2026 23:00:00 GMT Location: Old Basing | Salary: £38000 - £40000/annum 33 days holiday inc bank holiday | Type: Permanent | Senior Telephone Support Person Salary: -38,00040,000 per year Hours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri) Job Type: Full-time, Permanent Location: Basingstoke (with occasional UK travel for customer training/visits) About the role We''re looking for a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You''ll support key account customers and priority installers, helping with product selection, spare parts identification, installation/programming guidance, and fault diagnosis. You''ll also act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards, and knowledge sharing. Benefits Competitive salary -38,00040,000 Early finish on Fridays (4:00pm) 33 days holiday inclusive of bank holidays Pension contribution from Day 1 Opportunity to join Medi Cash scheme from Day 1 Free onsite parking Opportunity to develop expertise and take ownership as a senior technical support lead Key responsibilities Answer technical help-line calls, providing clear and accurate advice to customers and installers... Permanent