https://jobs.co.uk/job/senior-telephone-support-person-gi-group--027dcbf5-d56b-4392-89f4-a1653c66fc57 RSS feed for Senior Telephone Support Person at Gi Group. en-gb Thu, 24 Sep 2026 01:02:22 GMT https://jobs.co.uk/job/senior-telephone-support-person-gi-group--027dcbf5-d56b-4392-89f4-a1653c66fc57 https://jobs.co.uk/job/senior-telephone-support-person-gi-group--027dcbf5-d56b-4392-89f4-a1653c66fc57 Wed, 23 Sep 2026 11:53:23 GMT Location: Old Basing | Salary: 38000.00-38000.00 Annual | Type: Permanent | Senior Telephone Support Person Salary: 38,000- 40,000 per yearHours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri)Job Type: Full-time, PermanentLocation: Basingstoke (with occasional UK travel for customer training/visits) About the roleWe''re looking for a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You''ll support key account customers and priority installers, helping with product selection, spare parts identification, installation/programming guidance, and fault diagnosis. You''ll also act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards, and knowledge sharing. BenefitsCompetitive salary 38,000- 40,000Early finish on Fridays (4:00pm)33 days holiday inclusive of bank holidays Pension contribution from Day 1 Opportunity to join Medi Cash scheme from Day 1Free onsite parkingOpportunity to develop expertise and take ownership as a senior technical support lead Key responsibilitiesAnswer technical help-line calls, providing clear and accurate advice to customers and installersSupport and supervise 1st line support people, prioritis... Permanent