https://jobs.co.uk/job/senior-technology-support-analyst-station--8a73648f-a41b-414f-b55f-bb7564dbbd72 RSS feed for Senior Technology Support Analyst at Station. en-gb Fri, 24 Apr 2026 08:03:01 GMT https://jobs.co.uk/job/senior-technology-support-analyst-station--8a73648f-a41b-414f-b55f-bb7564dbbd72 https://jobs.co.uk/job/senior-technology-support-analyst-station--8a73648f-a41b-414f-b55f-bb7564dbbd72 Sat, 18 Apr 2026 11:51:44 GMT Location: Edinburgh | Salary: 35000.00-35000.00 Annual | Type: Permanent | Senior Technology Support AnalystLocation: Edinburgh (Office-based with hybrid working)Salary: £35,000 - £38,000 (dependent on experience)Contract: Full-time, PermanentWe are seeking an experienced Senior Technology Support Analyst to join a busy and collaborative IT function within a well-established organisation. This role is key to delivering high-quality 1st and 2nd line support, ensuring users receive a responsive, efficient, and professional service.Working as part of an internal Service Desk team, you will provide hands-on support across a Microsoft-focused environment while also offering guidance and mentoring to junior team members. You will play an important role in maintaining day-to-day IT operations and contributing to ongoing service improvements.Key responsibilitiesProvide 1st and 2nd line technical support via phone, email, collaboration tools, and face-to-face.Support and mentor Junior Analysts, promoting best practice and effective ways of working.Manage and prioritise ticket queues to ensure SLAs are met.Escalate issues to internal teams or third-party suppliers where appropriate.Carry out routine system checks and maintenance activities.Support end-user technolo... Permanent