Senior Technical Support Specialist

Role

COO | Leadership Champion | People Ops and Culture Advocate | Everything DiSC ExpertAbout us

At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.Our Company Values are at the core of everything we stand for, which is why it is so important to us that you are aligned to them from the start of your journey here at Couno.Accountability

– We all take responsibility for our actions with both our team and our customers to drive results.Knowledge

– In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.Performance

– Every day we all strive for excellence in everything we do. We find solutions. Everything counts.Team

– We are one family, we have fun, we are professional, and we get work done.Couno IT Solutions is an equal opportunity employerAbout the role

We are looking for a highly skilled and proactive Senior Technical Support Specialist with a strong problem-solving mindset, deep technical expertise, and a customer-centric approach. In this role, you will work on a mix of

service desk requests, projects, and client site visits , ensuring the smooth operation and security of IT environments for our clients. You will take ownership of complex technical issues, drive efficiency in IT service delivery, and play a key role in IT infrastructure projects.At Couno, you’ll be part of a supportive, knowledge-driven team that values growth, collaboration, and innovation. We pride ourselves on delivering premium technology solutions for our clients, and we’re looking for people who share our passion for excellence.Responsibilities

Act as an

escalation point

for complex technical issues within the

service desk , ensuring efficient resolution.Provide

remote and onsite IT support

across desktop, server, and networking environments.Troubleshoot and resolve

Windows Server, Active Directory, and Office 365

issues.Manage

Office 365 migrations, SharePoint setups, and Microsoft 365 security configurations .Deploy and configure

Windows Servers, networking infrastructure (routers, switches, firewalls), and cloud solutions .Perform

Azure AD management, Intune configuration, and endpoint security solutions .Handle

backup and disaster recovery planning , ensuring business continuity for clients.Conduct

proactive system monitoring , identifying risks and recommending improvements.Work on

service desk tickets , ensuring SLAs are met and excellent customer service is delivered.Provide

technical guidance to end users , resolving issues effectively while maintaining strong client relationships.Accurately

document support interactions and client environments

within the ticketing system.Assist with

IT projects, installations, upgrades, and cloud migrations

as part of a wider MSP team.What technical knowledge and experience you’ll bring

MSP experience preferred , with a background in

Level 2/3 service desk support .Strong troubleshooting skills in

Windows Desktop (10/11) and Windows Server (2016/2019/2022) .Proficiency in

Active Directory, DNS, DHCP, Group Policy, and network fundamentals .Hands-on experience with

Office 365 (Exchange, SharePoint, Teams, Intune)

and

Azure AD .Knowledge of

firewalls, routers, switches, and Wi-Fi solutions .Experience with

backup and disaster recovery solutions .Strong customer service and communication skills, with a consultative approach.Ability to manage

multiple priorities , work independently, and take ownership of issues.Certifications such as

MCP, MS-102, CompTIA Network+, or ITIL

are an advantage.What we offer

A collaborative and supportive culture where people come first.A fun, professional, and inclusive workplace where teamwork and respect are at the heart of everything we do.Opportunities for continuous learning, training, and professional certifications.Exposure to diverse client environments, projects, and cutting-edge technologies.Career progression and growth within a company that values its people.Competitive salary and benefits package.Want to apply?

Get in touch today. If you are enthusiastic about providing advanced IT support, building strong client relationships, and meet the requirements listed above, we encourage you to apply and join our team at Couno. Become part of our mission to deliver a premium service dedicated to client satisfaction and excellence.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Couno IT Solutions by 2xGet notified about new Technical Support Specialist jobs in

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