Senior Technical Support Manager - SAP Enterprise Cloud Services EMEA North Team

Overview

Senior Technical Support Manager - SAP Enterprise Cloud Services EMEA North TeamWe are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Senior Technical Service Manager (TSM). You will contribute to SAP''s global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.What You''ll Build

As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:Analyze and implement SAP support methodology.Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).Own, Lead and Coordinate operational tasks, escalations, process improvements.Support the operation of technical system landscapes.Deliver high quality and ensure stable operations.Identify top issues, define action plan and drive the resolution process.What You Bring

Minimum 5+ years of SAP Technical Administration with SAP Basis skills and knowledge/experience on Administration and Operations of SAP solutions.Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).Strong background in SAP Solutions, SAP technology and products and cloud technology.Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools.Hyperscalers experience.Solid understanding as well as experience in SAP HANA.Experience in Technical Architecture/Implementation/Change Management.Deep experience in technical planning, implementation and configuration.Expert across multiple SAP and non-SAP technologies.Knowledge of SAP RISE or ECS experience would be an advantage.Where You Belong

SAP Enterprise Cloud Services is part of the Customer Services and Delivery board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.We are committed to inclusion and equal opportunity. SAP provides accessibility accommodations to applicants with disabilities. If you require accommodation or assistance, please contact Recruiting Operations Team: Careers@sap.com. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor.Employment Details

Requisition ID: 435826 | Work Area: Information Technology | Employment Type: Regular Full Time | Travel: 0 - 10% | Location: Feltham/London area, United KingdomNote: This description reflects the holding of the role within SAP’s Enterprise Cloud Services and does not constitute a guarantee of employment or an offer date. Final responsibilities and requirements may be adjusted at the company’s ..... full job details .....